Effective Date: January 17, 2026
This agreement is a legally binding contract between the User (Owner/Hirer/Driver) and Tuvogo, executed under the Electronic Transactions Act, No. 19 of 2006 (as amended by Act No. 25 of 2017).
Digital Consent: Registration on the platform and the scanning of a Tuvogo QR code at vehicle handover constitutes a digital signature under Section 7 of the Act, signifying full acceptance of these terms and the vehicle’s condition.
Tuvogo acts strictly as a technology intermediary connecting vehicle Owners with Hirers.
Non-Fleet Ownership: Tuvogo does not own, sell, or maintain vehicles.
Vehicle Compliance: Owners warrant that vehicles are roadworthy and registered for "Rent-A-Car" use under Section 45 of the Motor Traffic Act, No. 14 of 1951.
Fair Trading: In compliance with the Consumer Affairs Authority (CAA) Act, No. 09 of 2003, Tuvogo ensures transparent pricing. No "hidden" fees are permitted after a booking is confirmed.
Where an Owner provides a driver with the vehicle, the following legal structure applies:
Employer Status: The Driver is an employee of the Owner, not Tuvogo. The Owner is responsible for compliance with the Industrial Disputes Act, No. 43 of 1950 and the Shop and Office Employees Act.
Liability: Under the principle of Vicarious Liability, the Owner is responsible for the driver's actions.
Injury & Compensation: The Owner assumes all liability for driver injuries under the Workmen's Compensation Ordinance, No. 19 of 1934.
Driver Batta: Any costs for driver meals or lodging must be disclosed in the listing; otherwise, they are deemed included in the total price.
Licensing: Self-drive Hirers must be 21+ with a valid license per Section 123 of the Motor Traffic Act. Foreigners must have an IDP or a locally endorsed temporary permit.
Fines & Violations: Under the Motor Traffic (Amendment) Act, No. 10 of 2019, the driver in physical control of the vehicle is liable for all spot fines and traffic offenses.
Prohibitions: Vehicles must not be used for commercial taxi services (e.g., Uber/PickMe), sub-renting, or any illegal activity.
Mandatory Cover: In accordance with the Control of Insurance Industry Act, No. 43 of 2000, all vehicles must have a valid "Rent-A-Car" insurance policy.
Paid Driver Cover: If a driver is provided, the policy must include "Paid Driver" and "Passenger" extensions.
Accidents: Private settlements are prohibited. Hirers are liable for the "Insurance Excess" (NOC) unless the damage resulted from a mechanical failure due to the Owner's poor maintenance.
Tuvogo Fee: Tuvogo retains a platform fee from the total booking value.
Cancellations:
48+ Hours Notice: 100% Refund (less platform processing fees).
24–48 Hours Notice: 50% Refund.
<24 Hours / No Show: 0% Refund.
Mileage: Standard daily limit is 100km. Excess is charged at the rate specified in the listing.
Vehicle Condition: Owners must provide a clean, "Island Ready" vehicle with a valid Revenue License and Emissions Certificate.
Smoking/Pets: All vehicles are Non-Smoking. A LKR 5,000 professional cleaning fee applies for violations. Pets are only allowed in vehicles marked "Pet Friendly."
User data is processed strictly under the Personal Data Protection Act, No. 9 of 2022. Tuvogo will only share data with law enforcement or insurance providers in the event of an accident, crime, or traffic violation.
Any disputes arising shall first be subject to internal mediation by Tuvogo. If unresolved, the matter shall be referred to arbitration in Colombo under the Arbitration Act, No. 11 of 1995.
By using Tuvogo, you confirm you are not involved in any activity that violates the Prevention of Money Laundering Act, No. 5 of 2006 and that all information provided is true and accurate under the laws of the Democratic Socialist Republic of Sri Lanka.
